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Return Merchandise Authorization

Please complete the following form to request a return merchandise authorization. Your request will be treated within 24 hours. Please do not send any materials without receiving confirmation from Opal-RT support team.

Once authorized, you will receive a merchandise return number. Please indicate this number clearly and in bold letters on all packages being returned. Any packages that do not clearly indicate this number will be refused upon receipt. Your RMA number will help us track your request to ensure prompt service from our technical experts.

If you require additional information, please contact support: support@opal-rt.com
General Information (* fields are mandatory)
First Name*:
Last Name*:
Phone Number*:
Organization*:
E-Mail*:
Shipping Address*:
 
City*:
Province/State*:
Postal Code/Zip*:
Country*:
Project Number*:
Return Reason (Please choose between these choices)
     
Item Information (* fields are mandatory)
  Opal-RT Item # *:  
  Item Description* :  
  Qty.* :  
  Serial # * :  
  Problem Description*:  

DO NOT SENT ITEM(S) BEFORE RECEIVING CONFIRMATION FROM SUPPORT AND YOUR RMA NUMBER. ITEM(S) WITHOUT A PROPER RMA NUMBER WILL BE RETURNED. THEY WILL NOT BE ACCEPTED NOR CREDIT ISSUED.