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Reference Number: AA-01521// Views: AA-01521// Created: 2018-08-13 01:55:14// Last Updated: 2019-11-25 21:53:57
Problem & Solution
VC707 Vendor ID is ffffffff in X10 motherboard

Problem

When VC707 is not detectable by get I/O command, usually a manual safe firmware is needed according to the KB below. 

Manual reconfiguration of a OPAL-RT I/O board with corrupted Flash memory content

However, sometimes this procedure cannot fix the issue, and the VC707 vendor ID becomes ffffffff as below:



Solution

If power On/ Off and procedure in cannot resolve the issue, please open the chassis and connect the VC707 PCIe cable to slot 4 or slot 3, and do the procedure again. This method applies on only X10 motherboard. If the type of motherboard is not clear or other type of motherboard is used, please send question to support (https://www.opal-rt.com/contact-technical-support/) with project number for get more help. 

Please note, opening the chassis without notifying Opal-RT may lead the warranty invalid. Before doing so, please contact Support via our website: https://www.opal-rt.com/contact-technical-support/