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Reference Number: AA-01987// Views: AA-01987// Created: 2021-01-26 05:34:09// Last Updated: 2021-01-26 05:34:09
Problem & Solution
HYPERSIM : Unable to start the Hypersim engine. Please verify your installation.

Problem

When opening a model in HYPERSIM, the following error message appears: Unable to start the Hypersim engine. Please verify your installation.



Solution

This error can come from the PYTHONPATH Environment Variable not being set correctly after an improper installation of Python 2.7.x.


Try to rename the PYTHONPATH variable to PYTHONPATH2. Close HYPERSIM and try again.

Another possibility is that the HYPERSIM Engine is not able to run because one or more required ports are not enabled. Please consult the following KB Article.