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Reference Number: AA-02047 // Views: 84 // Created: 2021-10-27 18:52:33 // Last Updated: 2021-11-04 04:44:18
Problem & Solution
HYPERSIM : Error : The architecture is not supported:null

Problem

When adding a target to HYPERSIM via the Target Manager, the following message appears after 20-30 seconds:

The architecture is not supported:null



Solution

  • Make sure your Host PC is able to access the hyppub folder.
    In a Windows Explorer enter: \\XXX.XXX.XXX.XXX\hyppub where the Xs represent the static IP address of your Target Simulator.
    For reference, please consult this KB Article.

  • Validate with you IT Department that all HYPERSIM Requirements / Processes / Ports / Protocols / Firewall permissions required are allowed by your organization and not blocked by security measures.
    For the full list of requirements, please consult this KB Article.

  • Run the HYPERSIM Diagnostics Tool on the Target Simulator referring to this KB Article. Save it to file and contact Support via our Website attaching the file and mentioning this KB Article number!

Other options:
  • Connect to the Target via an SSH conection (MobaXterm or Putty: We recommend MobaXterm). You can find the login credentials in the System Description Document provided (White Binder).
    • In the Command Window, type: cat /etc/hosts
      The content should look like:
      127.0.0.1       localhost
      XXX.XXX.XXX.XXX  rtserver
      The Xs represent the static IP address of your Target Simulator and rtserver, the hostname of your simulator. This hostname needs to be the same in all places.

    • In the Command Window, type: cat /etc/sysconfig/network
      The content should look like:
      NETWORKING=YES
      HOSTNAME=rtserver

    • In the Command Window, type: cat /export/local/ssr/hyconfig/hyServMain.cfg
      In the content, you should identify:
      HYSERVHOST rtserver
  • If you make any changes to the Target files, restart the services (hy.core and hy.server) by using the following commands. You can also just reboot the Target.

    For Redhat and CentOS users:
    service hy.core. restart
    service hy.server start

    For OPAL-RT Linux users:
    systemctl restart hy.core
    systemctl restart hy.server