Limited Warranty
OPAL-RT TECHNOLOGIES Inc. warrants to the original purchaser and/or ultimate customer (“Purchaser”) of OPAL-RT products (“Product”) that if any part thereof proves to be defective in material or workmanship within two (2) years, such defective part will be repaired or replaced, free of charge, at OPAL-RT TECHNOLOGIES’ discretion, if shipped prepaid to OPAL-RT TECHNOLOGIES at 1751 Richardson, suite 1060, Montreal, Quebec, Canada, H3K 3G6, in a package equal to or in the original container.
The Product will be returned freight prepaid and repaired or replaced if it is determined by OPAL-RT TECHNOLOGIES Inc. that the part failed due to defective materials or workmanship. Otherwise, the fees will be charged to the client (see article “Warranty Limitation and Exclusion”). The repair or replacement of any such defective part shall be OPAL-RT TECHNOLOGIES’ sole and exclusive responsibility and liability under this limited warranty.
Purchaser must request an RMA number before shipping any Product for repair:
- Open a RMA request and our Technical Support Team will contact you.
- OPAL-RT’s Support department will evaluate the return and issue an RMA number via email – If the Product is returned for repair more than 2 years after purchase, the Purchaser is responsible for the cost of repair. OPAL-RT will assess the repair and prepare a quote. The RMA number will be sent with the quote.
- Only when the Purchaser receives the RMA number, may they ship the Product, prepaid, to OPAL-RT.
Return Policy
The following fees will apply when customers return products for credit:
A full credit, less a 15% fee and less return fee will only be issued if the product is in perfect working condition and if the product is returned within 1 month following the shipping date. If repairs are required on the returned product, the cost of these repairs will be deducted from the credit to be issued.
No credits will be issued beyond the one month period.
Exclusions
If third party products are part of the Product, OPAL-RT will honor the original manufacturer’s warranty.
This limited warranty does not cover consumable items, such as batteries, or items subject to wear or periodic replacement, including lamps, fuses or filter elements.
Warranty Limitation and Exclusion
OPAL-RT TECHNOLOGIES will have no further obligation under this limited warranty. All warranty obligations of OPAL-RT TECHNOLOGIES are void if the Product has been subject to abuse, misuse, negligence, or accident or if the Purchaser fails to perform any of the duties set forth in this limited warranty or if the Product has not been operated in accordance with instructions, or if the Product serial number has been removed or altered.
Disclaimer of Unstated Warranties
The warranty printed above is the only warranty applicable to this purchase. All other warranties, express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose are hereby disclaimed.
Limitation of Liability
It is understood and agreed that OPAL-RT’s liability, whether in contract, in tort, under any warranty, in negligence or otherwise shall not exceed the amount of the purchase price paid by the purchaser for the product and under no circumstances shall OPAL-RT be liable for special, indirect, or consequential damages. The price stated for the product is a consideration limiting OPAL-RT TECHNOLOGIES’ liability. No action, regardless of form, arising out of the transactions under this warranty may be brought by the purchaser more than one year after the cause of actions has occurred.
