Get the most out of your OPAL-RT platform with our extended maintenance program
At OPAL-RT, we care about your valuable time and your work, and we’re here to make sure that you get the most out of your real-time simulation system. Each purchase of one or more OPAL-RT real-time simulators includes by default a one-year software essentials maintenance service plan and two years of hardware maintenance service. Options for extended software and hardware maintenance1 and service periods or upgrades of maintenance levels may be chosen optionally as required.
Maintenance Plans
Properly maintain your OPAL-RT software and hardware with one of our personalized maintenance plans.
Essential Maintenance Plan
The Essential Maintenance Plan is recommended for all users who want to ensure that they receive full access to the latest versions of OPAL-RT software as they are released, and that they are able to log issues with OPAL-RT’s Support team—without necessarily using their real-time simulator in the context of a critical development path.
Premium Maintenance Plan
The Premium Maintenance Plan includes all base features of the Essential Plan, and additionally selected and bundled Premium Services required in the context of critical applications. Real-time applications are frequently core elements of a mission-critical path toward product development: down time or troubleshooting efforts may potentially become costly in this context for OPAL-RT customers—and this plan has been specifically designed in order for OPAL-RT Support engineers to be an integral part of your team!
Choose the right plan for you
The table below explains the various benefits to which users are entitled based on their choice of these two plans.
1 Extended hardware warranty may not be renewed for more than 5 years from the date of purchase. Extended hardware warranty is valid if customer has renewed the maintenance contract continuously–otherwise a reinstatement fee will apply.
2 Discount may be applied after one year.
Need help? Visit our Support Center
Need help to install or use OPAL-RT’s products? Access our Support Center and browse through our support services.