OPAL-RT TECHNOLOGIES Inc. warrants to the original purchaser and/or ultimate customer (“Purchaser”) of OPAL-RT products (“Product”) that if any part thereof proves to be defective in material or workmanship within one (1) year, such defective part will be repaired or replaced, free of charge, at OPAL-RT TECHNOLOGIES’ discretion, if shipped prepaid to OPAL-RT TECHNOLOGIES at 1751 Richardson, suite 1060, Montreal, Quebec, Canada, H3K 3G6, in a package equal to or in the original container.
The Product will be returned freight prepaid and repaired or replaced if it is determined by OPAL-RT TECHNOLOGIES Inc. that the part failed due to defective materials or workmanship. Otherwise, the fees will be charged to the client (see article “Warranty Limitation and Exclusion”). The repair or replacement of any such defective part shall be OPAL-RT TECHNOLOGIES’ sole and exclusive responsibility and liability under this limited warranty.
Purchaser must request an RMA number before shipping any Product for repair:
- Open a RMA request and our Technical Support Team will contact you.
- OPAL-RT’s Support department will evaluate the return and issue an RMA number via email – If the Product is returned for repair more than 12 months after purchase, the Purchaser is responsible for the cost of repair. OPAL-RT will assess the repair and prepare a quote. The RMA number will be sent with the quote.
- Only when the Purchaser receives the RMA number, may they ship the Product, prepaid, to OPAL-RT.