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Reference Number: AA-01338// Views: AA-01338// Created: 2017-11-19 01:28:38// Last Updated: 2019-10-08 20:05:16
Problem & Solution
HYPERSIM: Simulation server unreachable

Problem

I tried to start a simulation and received this error message: "Simulation server unreachable. Please check the target's network configuration. If multiple Ethernet interfaces are enabled, make sure they use different subnets."




Solution

This error message is telling that it is a network problem.


1. Make sure all the Ethernet ports of the simulator are in a different subnet. You can go to the following KB article for more details. https://www.opal-rt.com/support-knowledge-base/?article=AA-01178


2. If the problem still persists, the error may be due because HYPERSIM doesn't support some network topology. One test could be to connect the target simulator and the Windows host PC directly without passing through an Ethernet switch. If it fixes the error then we can assume that the switch is not compatible with HYPERSIM so it has to be replaced by a different one. For more information you can contact support 
https://www.opal-rt.com/contact-technical-support/