Knowledge Base

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OPAL-RT offers a repository of support information for optimal use of its technology.

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Reference Number: AA-02088 // Views: 4 // Created: 2022-08-18 21:48:07 // Last Updated: 2022-08-18 22:22:08
How to find your target serial number

How to find your target serial number

When requesting technical support through our website, we will ask you for your target serial number. This number will always be either OPTXXXXXX or PFXXXXXX (and possibly PFXXXXXXSXX)  where X is the number. It can be found in the following places:

  1. On a sticker on the back of the simulator
  2. In RT-Lab under the License tab: double-click on your target under Project Explorer, click on the license tab, then look under the section labeled Current License Overview
  3. In your System Description document: you can find the target serial number in the System Summary section under System Overview: