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Reference Number: AA-01467// Views: AA-01467// Created: 2018-04-18 14:48:01// Last Updated: 2018-04-18 15:31:02
General Article
Troubleshooting MetaController error issues with RT-LAB

Troubleshooting MetaController error issues with RT-LAB

When trying to open RT-LAB you might get few errors with MetaController.exe not able to start. This article will cover a broad range of solution that might help you solve the problem.

First, you need to refer to these KB articles:

Second, please follow these step to delete some files found in the ProgramData folder:

  1. To see the folder ProgramData, you need to unhide it. Please see this link for how to do so. 
  2. Go to C:\ProgramData\OPAL-RT\RT-LAB\v11.x.x.xxx and delete the "MetaContoller.state" file
  3. Go to C:\ProgramData\OPAL-RT\RT-LAB\v11.x.x.xxx\Logs and delete "MetaController.log"
  4. Go to C:\ProgramData\OPAL-RT\RT-LAB\v11.x.x.xxx \Config and delete "Hardware.config"

Third, run Metacontroller.exe as administrator and open RT-LAB

If you need further help. Please contact OPAL-RT Support.